ParkX understands that a well-run valet operation can significantly enhance the overall experience of guests and customers.
At Owings Mills Marriott, ParkX’s valet operation offers convenient, safe, and personalized attention, while utilizing innovative technology to improve the guest experience.
At Owings Mills, the ParkX valet attendants are trained to provide exceptional service, offering a warm welcome, assistance with belongings, and personalized attention. This level of care and attention leaves a lasting positive impression on customers, leading to increased satisfaction and loyalty.
ParkX valet attendants also prioritize the safety and security of vehicles and their owners. The attendants are trained to operate any type of vehicles and are familiar with the proper safety protocols, reducing the chances of accidents or damage. ParkX utilizes strict security measures to protect vehicles, including a careful key management system.
Unlike other valet operators, ParkX uses a state of the art, ticketless valet solution. A ticketless valet operation simplifies the check-in and check-out process for customers. ParkX valets register customer vehicles via a mobile application, using the customer’s name and phone number as part of their digital valet ticket. Through the ticketless system, customers can request their vehicle, provide additional instructions, or ask questions. The valet attendants can also communicate with the customer, providing estimated wait times, updates on vehicle readiness, and any other relevant information. This transparent and immediate communication fosters increased customer satisfaction and reduces any potential confusion or frustration.
By going ticketless, ParkX has leveraged technology to improve efficiency and accuracy at Owings Mills. The digital system is automating processes such as vehicle registration, data entry, and retrieval, and is minimizing human errors. The valet attendants can easily access vehicle information, customer preferences, and special requests through the digital platform, ensuring a personalized and efficient service. This increased efficiency allows valet operations to handle larger volumes of vehicles with less labor, reducing expenses to the property.
Finally, ParkX’s ticketless solution collects valuable data and provide insightful analytics which have been crucial for operations. Analyzing vehicle data has helped in identifying peak hours, which has allowed ParkX to optimize staffing levels, identify areas for improvement, and tailor offerings based on customer needs.