ParkX recognizes that the modern workplace requires efficient and creative solutions for office parking.
At Hartford in Arlington, VA, the availability and organization of parking spaces has significantly impacted employee satisfaction, productivity, and overall operational efficiency. ParkX recognized that an effective parking management system would need to optimize the utilization of available space while also improving traffic flow and reducing congestion.
The Hartford building houses premier office space, with tenants that expect every aspect of the parking experience to be perfect. When ParkX took over the Hartford parking operation, they recognized that the previous operator was assigning labor to the property as a revenue generating measure, rather than assigning labor to help the customer experience. Due to the high level of training at ParkX’s 24/7/365 Remote Management Center, they were able to cut on site labor from the property, moving to an entirely remote management process which created extensive savings for property management.
Before moving to a Remote Management model, ParkX conducted a site survey to identify solutions to increase efficiency in the garage. From that survey, ParkX assigned parking in the garage based on the needs and behaviors of Hartford’s tenants. For instance, for one tenant which had employees that were frequently entering and exiting throughout the workday, ParkX assigned spots closer to the exit gates, reducing the time they were spending in the garage, and promoting smoother traffic flow.
While ParkX is exceptionally focused on a positive parker experience, they recognize that their top priority is property management satisfaction. During the pandemic, one of Hartford’s major tenants implemented a work from home model and requested the cancellation of all parking passes. To avoid a total revenue loss, ParkX consulted with property management and agreed to shift the tenant to a usage-based model. This decision ended up reducing parking revenue from the tenant by only 50% immediately post pandemic and allowed the tenant to easily scale their parking up when employees returned to office.